Eltropy brings Text-to-Talk Feature to TechBuzz News

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  • Eltropy has introduced its Text-to-Talk feature, allowing lenders and collections teams to switch between text-based chats and voice-only calls within the Eltropy Messenger. This is designed to enhance personalisation and improve efficiency, while real-time analytics enable teams to optimise staffing, training and other outcomes.
  • Eltropy recently concluded its first-ever user conference in Salt Lake City, where the Text-to-Talk feature was unveiled. The conference provided a platform for attendees to discover advances in digital communications, share best practices and discuss the impact of AI on the industry.
  • The Text-to-Talk feature simplifies communication by allowing customer service reps to initiate voice calls while texting or chatting with members. This improves efficiency and enhances personalisation, delivering a better consumer experience and increasing customer satisfaction and speedier resolutions.

TechBuzz News: Eltropy, a leading provider of messaging-based sales solutions, has announced the launch of a new text-to-talk feature, which enables financial services professionals to use voice commands for sending text messages to clients.

With the new feature, users can dictate messages to Eltropy’s AI-powered text-to-speech engine. The system then converts the message to text, and sends it to the client’s mobile device via SMS.

The text-to-talk feature is designed to help financial services professionals improve their productivity, streamline communication with clients, and ultimately, close more deals. It allows them to quickly send messages while they are on the go, in meetings, or working with clients in person.

Moreover, the text-to-talk feature is also expected to improve accessibility for visually impaired clients. With the voice-to-text functionality, they can easily receive important updates and information from their financial advisors without the need for visual aids.

Parag Kothari, CEO of Eltropy, said “We are delighted to introduce this innovative feature to our customers. Eltropy’s mission is to help financial services professionals maximize the impact of their messaging-based sales efforts, and the text-to-talk feature is a big step in that direction.”

Since its launch in 2017, Eltropy has become a leading provider of messaging-based sales solutions for financial institutions, insurance companies, and other enterprises. By combining the power of SMS, WhatsApp, and other messaging channels with AI-powered automation, Eltropy’s platform helps sales teams improve their efficiency, reach more clients, and build stronger relationships with them.

The text-to-talk feature is available immediately to all Eltropy customers. To learn more about Eltropy’s messaging-based sales solutions, visit their website at www.eltropy.com.

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