Houston Rockets and GameOn Technology Launch the new NBA chat experience

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  • The Official Team Chat App is now accessible on the Rockets website on the Official Team App and Facebook Messenger, a pioneer in conversational AI experiences. The complete fan journey is covered by the Rockets chat experience. For Rockets supporters seeking for information on ticketing, retail, in-arena, and guest experiences, this new platform serves as a singular channel. We will be able to extend current Rockets features, including direct access to the store with seamless integration, thanks to this expertise.

GameOn’s exclusive partnership with the NBA provides API connectivity with Rockets chat, offering real-time scoring updates, team and individual information, videos, news, and league standings. It also automates the Rockets’ knowledge library and supports fan service and support activities. By choosing and following their preferred players, fans may further customize their experience by receiving relevant content.

“GameOn’s ChatOS platform offers a one-of-a-kind experience for leading teams and brands looking to better engge and support their fans in a variety of channels,” said Richard Cheng, President of GameOn Technology. “Teams like the Rockets are now able to save time and resources while still providing instantaneous answers to fan inquiries while proactively delivering highlights, news, and other content based on fan preferences, around the clock. Even better, through conversational data collection, teams are able to build a robust internal database to better engage and anticipate fan needs over time in the long run.”

Rockets Vice President of Digital Marketing Paul Suarez remarked, “Working with GameOn Technology has been a simple and straightforward process. “We were able to set up a thorough chat experience across numerous channels with little impact on our own team thanks to GameOn’s efforts. We are happy to announce that this integration will broaden the project’s scope to include giving concert and event attendees all the information they require about their trip to the Toyota Center in addition to facilitating communication between Rockets fans and the organization. I am happy to”

The Rockets Chat Experience can answer questions about all Toyota Center events and all Rockets. It is currently available through various channels, including the Rockets/Toyota Center mobile app and the Rockets’ his website. The Rockets website will soon be available on his website at the Toyota Center, bringing rich content to where the fans are.

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