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The Houston Rockets and GameOn Technology, renowned creators of conversational AI experiences, declared today that the Official Team Chat App is now accessible on Facebook Messenger and the Rockets website’s Official Team App. The complete fan journey is covered by the Rockets chat experience. For Rockets supporters seeking for information on ticketing, retail, in-arena, and guest experiences, this new platform serves as a singular channel.
We will be able to extend current Rockets features, including direct access to the store with seamless integration, thanks to this expertise. GameOn’s exclusive partnership with the NBA provides API connectivity with Rockets chat, offering real-time scoring updates, team and individual information, videos, news, and league standings. It also automates the Rockets’ knowledge library and supports fan service and support activities. By choosing and following their preferred players, fans may further customize their experience by receiving relevant content.
“GameOn’s ChatOS platform offers a one-of-a-kind experience for leading teams and brands looking to better engage and support their fans in a variety of channels,” said Richard Cheng, President of GameOn Technology. “Teams like the Rockets are now able to save time and resources while still providing instantaneous answers to fan inquiries while proactively delivering highlights, news, and other content based on fan preferences, around the clock. Even better, through conversational data collection, teams are able to build a robust internal database to better engage and anticipate fan needs over time in the long run.”
“Working with GameOn Technology has been a smooth and streamlined process,” said Rockets Vice President of Digital Marketing Paul Suarez. “Thanks to the efforts of GameOn, we were able to get a comprehensive chat experience up and running across multiple channels with minimal strain on our own staff. In addition to helping Rockets fans reach out to the team, we are pleased to announce that this integration will expand the scope of the project to provide concert and event goers with everything they need to know about their visit to the Toyota Center. I am glad to ”
GameOn Technology and the NBA have a continuing partnership, and as part of that agreement, GameOn Technology has exclusive chatroom rights to all NBA programming. GameOn creates conversational AI solutions for customer-focused, digitally savvy organizations that produce powerful, targeted target group engagement across the customer lifecycle.
All queries regarding Toyota Center events and all Rockets can be answered through the Rockets Chat Experience. It is now accessible through a number of platforms, including the Rockets’ website and the Toyota Center mobile app. His website at the Toyota Center will soon link to the Rockets website, providing extensive content right to the fans’ fingertips.