T-Mobile Home Internet customers suffer From Update that breaks modems

Share This Post

  • This week, a software upgrade that kills modems reportedly caused thousands of T-Mobile home internet subscribers to lose all access to their service.

A firmware update released to Sagemcom Fast 5688W modems used by T-Mobile home internet customers broke about 34,000 of the devices by disconnecting them from the carrier’s network and prevented them from being reset on T-end. Mobile’s Customers have had to completely replace their modems in the absence of a remote patch.

“On a problem that we are still looking into and that is resulting in sporadic connection problems on their equipment that serves our home internet customers, we spoke with our vendor. We provide customers with options for a simple swap to ensure they have a functional gadget “The sentence was read.

Just 25% of consumers who received the update appear to have been impacted, and T-Mobile reportedly ceased providing the software to other users. The update was made to address a different problem with unintentional reboots that had affected the Sagemcom routers.

The majority of T-home Mobile’s internet service is fixed wireless access, which transforms signals from the carrier’s 5G mobile network into in-home Wi-Fi using modems like the Sagemcom Fast 5688W. According to T-fourth Mobile’s quarter 2022 earnings report, the provider has about 2.6 million home internet subscribers.

Related Posts

Concerns About KFC’s Diablo 4 Beta Codes Have People Panicking

While some users are completely against it, others are...

Microsoft’s new Copilot will fundamentally alter Office documents

I was talking to Friedman on a Teams call...

Microsoft offers EU remedies to get the deal with Activision approved

According to Microsoft President Brad Smith, the American software...