Voice Assistant on Samsung answered my calls. It was Strange

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While the phone itself has evolved tremendously over the past decade, the experience of making calls has remained largely unchanged. Google has sought to change that over the past five years by releasing new phone-focused features for Pixel devices, such as those that let Google Assistant filter out unwanted calls and make you have to wait.

Samsung’s digital assistant essentially acts as my text-to-speech middleman. It works both ways by transcribing the caller’s words into text. I admit, it’s an elusive concept until you try it. But it shows that smartphone giants like Samsung and Google are thinking of ways to change the traditional phone calling.

Bixby text calls are similar to how Samsung adopts modern phone calling technology, although there is an important difference between Google and Samsung’s methods. Unlike Google’s Call Screening feature, which uses the Google Assistant to screen calls on your behalf, Bixby doesn’t actually answer the phone for you. Calls are always answered by you, using only Bixby’s voice.

However, the usefulness of this approach is still being debated. I’ve been using Bixby Text Calls sporadically over the past week to occasionally answer calls in situations where it’s not convenient to receive them. Sometimes I find it useful, but there are times when it can cause more confusion than it’s worth.

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