Tech News Summary:
- Genesys has signed an agreement to acquire Radarr Technologies, a social and digital listening company, to enhance customer experience (CX) through the use of public social media channels and rich social-based experiences.
- The integration of Radarr Technologies with Genesys Cloud will provide organizations with new conversation streams from public social media posts across multiple platforms, enabling them to gain valuable business insights and deliver personalized experiences.
- This acquisition positions Genesys at the forefront of industry transformation in delivering personalized and engaging experiences at scale through unified customer experience powered by AI-orchestrated technologies, such as those provided by Radarr Technologies.
Genesys, a global leader in customer experience solutions, has announced the acquisition of Radarr Technologies, a leading provider of AI-powered customer engagement and analytics technology. The acquisition is set to take Genesys’ customer experience capabilities to the next level by integrating Radarr’s innovative technologies into its existing offerings.
Radarr Technologies specializes in developing AI-driven solutions that enable organizations to analyze customer interactions and behavior in real-time, allowing them to better understand and respond to customer needs. By integrating Radarr’s technology into its own platform, Genesys will be able to provide customers with even more advanced insights and actionable data to improve their overall customer experience.
This acquisition demonstrates Genesys’ commitment to continually enhancing its offerings and staying at the forefront of the rapidly evolving customer experience technology landscape. By leveraging Radarr’s technological expertise and capabilities, Genesys will be able to offer its customers a more comprehensive and advanced suite of solutions to drive better business outcomes and strengthen customer relationships.
According to Tony Bates, CEO of Genesys, “The acquisition of Radarr Technologies is a significant step forward in our mission to empower organizations with the best possible customer experience technology. By integrating Radarr’s innovative AI-powered capabilities into our platform, we will be able to provide our customers with unparalleled insights and analytics to drive superior customer engagement and satisfaction.”
This acquisition is expected to further solidify Genesys’ position as a global leader in customer experience solutions and demonstrate its ongoing commitment to delivering innovative and impactful technology to its customers. With Radarr’s advanced AI and analytics technology now a part of its offerings, Genesys is well-positioned to continue driving the future of customer experience to new heights.