In September, Google announced that it would be shutting down its three-year-old cloud gaming service, Google Stadia, in early 2023 and issuing refunds to customers.
On Wednesday, the company began processing refunds for games, add-on content, and subscription fees purchased through the Stadia store.
However, the notice states that Stadia Pro subscriptions issued prior to September 29th will not be refunded. “A player who had his Stadia Pro subscription active as of September 29, 2022 will not be charged for access to his Pro Library or other subscription entitlements during the shutdown period.” adds the FAQ. Stadia Pro was a $10/month subscription service that gave users access to a library of games while the service was running.
Google urged users to be patient not to contact customer support “during this period, refunds cannot be processed expeditiously.”
However, if you deleted your Gmail account, you’ll need to contact Stadia Customer Support.
Refunds will be made to the original payment method according to the FAQ. If this is not possible, Google will send you an email with instructions on how to set up an alternative refund method using the Google Account used to make the purchase.
Stadia players may be able to transfer their saves to other platforms, “but may need to purchase the game on the other platform to play.”
Google said it will continue to process most refunds for hardware, content and subscriptions until Stadia shuts down on March 27th. 18. 2023.
The cloud gaming service launched in November 2019. In September, Stadia general manager Phil Harrison wrote that while streaming has a strong foundation in his service’s approach to gaming, it “isn’t as well-received by users as we’d hoped.”