Tech News Summary:
- Hilton is expanding its mobile messaging platform to improve the guest experience, with the initiative set to roll out to all 7,000 properties worldwide by the end of the year. The digital messaging capability will be accessible through the Hilton Honors app, SMS, and WhatsApp, enabling immediate, two-way communication for queries and requests.
- Since the introduction of mobile messaging at Hilton properties in 2013, there has been a notable increase in guest engagement, with over 10.5 million conversations taking place in 2023 alone. 70% of users reported a better stay experience as a result of this technology.
- The expansion of mobile messaging is part of Hilton’s broader strategy to integrate technology-enabled devices into their properties, meeting the expectations of 80% of global travelers as reported in Hilton’s 2024 Trends Report. This initiative aligns with the recent launch of “Hilton for Business,” aimed at simplifying travel management for small and medium-sized businesses worldwide.
Hilton Hotels has announced the launch of its enhanced mobile messaging platform, which aims to take the overall guest experience to the next level. The new platform will allow guests to communicate directly with hotel staff through their mobile devices, providing a seamless and personalized experience during their stay.
The enhanced mobile messaging platform will enable guests to make requests, ask questions, and provide feedback in real-time, all from the convenience of their own mobile devices. This will help to streamline communication and ensure that guest needs are met quickly and efficiently.
In addition to improved communication with hotel staff, the platform will also provide guests with access to a wide range of information and services, such as room service menus, local recommendations, and transportation options. This will allow guests to easily plan their stay and make the most of their time at the hotel.
Hilton’s enhanced mobile messaging platform is part of the company’s ongoing efforts to leverage technology to enhance the guest experience. By providing guests with the tools to communicate and access information easily, Hilton is committed to delivering a more personalized and convenient stay for all of its guests.
“We are thrilled to introduce our enhanced mobile messaging platform, which we believe will revolutionize the way guests interact with our hotels,” said a spokesperson for Hilton. “By leveraging technology, we can provide a more seamless and personalized experience for our guests, ultimately making their stay with us even more enjoyable.”
The enhanced mobile messaging platform is now available at select Hilton properties, with plans to roll it out to additional hotels in the coming months. Guests can download the Hilton Honors app to access the platform and start communicating with hotel staff during their stay. With this new platform, Hilton is setting a new standard for guest communication and service in the hospitality industry.