“Our initial launch targets large districts in high population areas,” said Josh King, CEO of Lexicon Tech Solutions. “This allows us to establish a central repair facility. We will employ one technician for every 10,000 student devices and provide Lexicon drivers to pick up and return devices to reduce turnaround times.”
CONYERS, Ga. and ORLANDO, Fla., Oct. 18, 2022 /PRNewswire/ — Lexicon Tech Solutions, a leading provider of student device maintenance and repair services for K-12 districts, is pleased to announce the launch of satellite repair locations through its AlwaysLearning™ device maintenance program.
The first facility will open in Orlando, Florida, to serve Lake County Public Schools and surrounding districts.
“Lexicon has been successful in the K-12 space because we identify and think through the challenges and needs of our partner districts early on,” King said. “Opening on-demand repair locations is another way we can provide the level of service our customers expect from us.”
He notes that the company has never lost a K-12 customer.
Industry leader in turnaround times and repair rates
Lexicon is known for saving districts money by repairing what most other vendors would have to replace. A+ certified technicians perform component-level repairs with specialized microelectronics (BGA rework, x-rayed welds, key injection). All reported and unreported problems are corrected.
“Component-level repairs are done in Atlanta, but a satellite facility is ideal for quick turnaround repairs, such as screens, connectors and implementations,” explains COO David Word. Lexicon boasts a 99.97% first-time repair rate, meaning that for every 4,000 units repaired, only one comes back.
AlwaysLearning is Lexicon’s proven device management solution. Customizations for districts include unlimited ADP, fully managed deployments, parts pool management, and now on-demand repair capabilities.